Most watch companies suggest that you send your mechanical watch in for general servicing and a movement overhaul every 4-5 years. This is a safe and conservative way to think about preserving your investment in a fine timepiece. In the last 10 years, several advancements in movements, assembly and lubrication have made the need for service even more infrequent. If you don't get your watch wet and it is continuing to keep good time, you can often go 1-3 years longer. For users who swim or regularly get their watches wet, its important to have the seals on your watch checked every 3 years and the watch pressure tested as part of the service. We offer many different watch services depending on the brand of your watch and the repair and maintainance needed.
We have experienced and accredited watch technicians to service your watch. We can take in your watch for evaluation and will contact you for your approval before any service is performed on your watch. We have a one year warranty for most services provided under this system.
This service provides includes a new battery, water testing, and water seals. Water resistance is guaranteed.
Water and Pressure Testing of Watches
For those watches with water resistance designations, our watch technician can change batteries and gaskets as needed, and will perform water and pressure testing.
Fine Swiss Watches
We can service your watch by our accredited local technician, who is trained by Rolex and other specialty watch brands. Our technician will service your watch according to the manufacturer's specifications.
Service by Factory Approved Centers for Our Brands
We are factory authorized to repair all brands we carry and use genuine parts. In the event that we are unable to repair your watch, with your approval, we will insure your watch by the postal carrier, mail it, and communicate with you of their findings. We will bill you for the work done, including postage, insurance, and handling. Most services provided by factory centers offer a one-year warranty.
Although we do not carry Rolex watches, we can send your watch to the Rolex Service Center, currently located in Dallas, Texas, to be evaluated and repaired by their own Rolex technicians.
Watch Repair Policy
Watch repairs require a NON-REFUNDABLE deposit of $25.00. The deposit may be applied to any work done to the watch. Any Cleaning, Oiling and Adjustment (COA), or replacement of watch movement, has a 6- month warranty on the movement of the watch. Special conditions apply for watches sent to the factory. Battery replacement: Morays Jewelers is not responsible for water resistant watches after battery change if we do not perform a water test.